Frequently Asked Questions

Have questions and looking for answers? Review our FAQs

Legacy Community Health Services is a full-service, Federally Qualified Community Health Center that provides comprehensive, primary health care services to all Houstonians in a culturally sensitive, judgment-free, and confidential environment. Legacy has specialized in HIV/AIDS testing, education, treatment, and social services since the early 1980s. We also provide care for other chronic health conditions like diabetes and high blood pressure. Generous financial support from individuals, businesses, and charitable foundations allows Legacy to provide no-cost or low-cost health care to nearly 50,000 men, women, and children each year.

Legacy provides an array of services to meet your health care needs, including Primary Healthcare, Pediatrics, OB/GYN, Family Planning, Behavioral Health Services, Vision Services, Dental Care, Vaccinations/Immunizations, HIV Testing and Counseling, STD Testing and Treatment, Wellness Services, Education and Outreach, and Social Services. We also have a pharmacy at our Montrose and Lyons campuses.

Anyone can use our services. We tailor our care to each patient regardless of age, sex, race/ethnicity, sexual orientation, gender identity, or ability to pay.

Federally Qualified Health Centers are community-based health clinics that offer comprehensive care to underserved populations. Read more about FQHCs.

To file a complaint, please get in touch with our Risk Compliance Manager at:

Legacy Community Health Services
P.O. Box 66308
Houston, TX 77266-6308

Or call 832-548-5000

Please request a “Medical Release of Information” form at the front desk. Your records will be prepared for you once you have returned the completed form.

In case of an emergency, please call 911.

Legacy has five main locations and a variety of secondary sites across the greater Houston area, including Baytown and Beaumont. In each of these locations, you will find high-quality, affordable health care for the entire family in a confidential, judgement-free environment.

For information on a specific location, please select one of the links below:

Montrose
Southwest
Baker-Ripley
Mapleridge
Bissonnet
Lyons
San Jacinto
Baytown
South Park
North Street

Calder Avenue


Every location has a different set of hours. Please click on your respective location to find its hours.

Montrose
Southwest
Baker-Ripley
Mapleridge
Bissonnet
Lyons
San Jacinto
Baytown
South Park
North Street

Calder Avenue


We have free parking available onsite at all of our locations. It is advised to arrive early as parking spots can go quickly.

We prefer you make an appointment, but walk-ins are accepted on a limited basis.

Please call 832-548-5000 to make an appointment at one of our locations.

If you need to be seen on the same day, please call 832-548-5000 and explain your medical situation.  We will do our best to fit you in if there is availability. If it is an emergency, please dial 911.

If you have insurance, please bring a picture ID along with your insurance card.
If you do not have insurance, you will need to meet with an Eligibility Specialist. Please check our Eligibility Requirements before coming to your appointment.

Many of our providers and staff are fluent in English and Spanish. We can also provide an interpreter for a limited number of other languages.

Services are not free, but we do offer a sliding fee scale for those who qualify.

Legacy accepts cash, check and most credit cards.

The inability to pay should not be an obstacle in getting the health care you need. Legacy has many options available to help you through the payment process. Please make an appointment with our Eligibility department by calling 832-548-5000.

(Network) Beech Street

Lifesynch

(Network) First Health

Magellan

(Network) Galaxy Health

MCNA Dental

(Network) HealthSmart, IHG

Medicaid

(Network) PHCS / MULTIPLAN

Medicare

Aetna

Metlife/Safeguard Dental

Aetna Behavioral Health

MH-NET

Aetna Dental

Molina

Americhoice/UHC CHIP

MOLINA CHIP

Americhoice/UHC Star

MOLINA STAR, STAR+

Amerigroup Chip

NDC Dental

Amerigrp SNP

OPTICARE VISION PLAN

Amerigrp Star

OraQuest Dental

Ameritas Dental

Pacificare

APS (Chip BH)

Principal Dental

APS (Mcd BH)

Provider Dental Plans

BCBS, PPO/HMO

Safeguard Vision

BCBS Medicare PPO

Standard Reliance Dental

Bravo Health Dental

Superior

CELTIC HEALTHY TX (Vision)

SUPERIOR FOSTER STAR

CELTIC INDIVIDUAL HEALTH  (Vision)

SUPERIOR HEALTH CHIP

Cenpatico

SUPERIOR HEALTH STAR, STAR+

Cigna

Texas Childrens

Cigna Behavioral Health

Texas Health Spring Dental

Cigna Dental

UHC Chip

Cigna GreatWest

UHC-Dental (DBP)

Cigna Medicare

United Beh Health

Community Health Choice

United Healthcare

Compcare

AARP United Healthcare Medicare Complete

ComPsyc

UPMC VISION ADVANTAGE

Delta /AlphaDental

Value Options

Denta Quest


Evercare (UHC Comm Plan)


First Cont'l /Stardent - Dental


Health Velocity Dental


Humana


Humana Medicare


Liberty Dental



Yes.

Patients must pay at the time of service. We do not send bills out to our patients.

Legacy needs support in various ways. Learn more about how you can support Legacy.

You may specify where you want your money to go when you make a donation.

A receipt will be sent to your email after you submit your online donation.
To get in touch with the Manager of Volunteer Services, please email volunteer@legacycommunityhealth.org or call 832-548-5276. She is able to speak with you in person every Thursday from 10 am to 1 pm. Please make an appointment by calling the number above.
The Volunteer Department does not oversee or register internships/externships. Post-Secondary students are not to be considered volunteers while receiving academic credit. Please contact HR at HR@legacycommunityhealth.org. We also do not offer shadowing or observing medical physicians,volunteers supporting patients, families, or staff through various assignments.
Your level of involvement is up to you. We accept volunteers looking for a couple of hours once a week, those looking to volunteer every other week, or those who want to participate a few times a year at special events.
Legacy has 5 campuses throughout the greater Houston area. Our events are held at many different venues, so we'll find a spot for you!
Complete an application and return via email at volunteer@legacycommunityhealth.org or mail to:

Legacy Community Health Services

P.O. Box 66308
Houston, TX 77266-6308

Our volunteer coordinator will call to schedule an interview at which you can talk about your interests, how much time you have and other specifics. A background check is then required for all volunteers. A TB test is required for those interested in volunteering at the clinical level. We hold orientation sessions for all new volunteers to provide information, answer questions, and welcome you to the Legacy family!

We take the well-being of our staff members, volunteers, and patients very seriously, so this process has been implemented to ensure a safe environment for all.
TB tests ensure the safety of our patients as well as your own. You will be required to take a TB test only if you volunteer on the clinical side.
Volunteers at one of our campuses must be at least 18 years old. There may be a way to involve younger family members at some of our special events.
To name just a few: You get to work with some of the most dedicated people in Houston. You will have a positive impact on the families we serve. You get an annual TB test and an awesome t-shirt. We could go on, but the bottom line is that you will help us build a healthy community and have a great time doing it.
These may be written by the Manager of Volunteer Services for employment, education, or scholarship references upon completion of a minimum of 40 hours of service.